For almost two years, too many discussions about the state of the retail industry have been musings about how “strange” our world has been since the COVID-19 pandemic burst onto the global scene in March 2020. We felt it was time to move in another direction – into the future.

Our aim for this research project was simple: to acknowledge that the retail world has irrevocably changed (and will continue to) and understand the implications of those changes. We wanted to identify those areas in the shopping experience and fulfillment processes which stand to be altered the most and query retailers about their attitudes and plans to solve for those changes, for both the short and mid-term.