Research
Workforce Management
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Workforce ManagementNewsletter Articles
Jobs vs. Careers in Retail
May 2012
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Store OperationsNewsletter Articles
How Retail Winners Make Stores More Relevant
April 2012
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Workforce Management
Newsletter Articles
Tapping The Front Line: Empowered Stores At David’s Bridal
March 2012
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Store Operations
Newsletter Articles
Early Store Findings: The Revolution Is Being Televised
March 2012
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Store Operations
Newsletter Articles
The Store Manager: On The Cusp Of being Empowered?
December 2011
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Workforce Management
Newsletter Articles
Workforce Optimization And Unintended Consequences
August 2011
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Store Operations
Benchmarks
The 21st Century Store: The Search for Relevance
June 2011
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Workforce Management
Newsletter Articles
Workforce Management Reboots Clienteling At RedPrairie
May 2011
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Store Operations
Benchmarks
The Customer-Centric Store 2010: How Retailers Engage Tech-Enabled Customers
June 2010
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Workforce Management
Benchmarks
Enterprise Workforce Management: Redefining the Boundaries of Customer-Centric Retailing
March 2010
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Store Operations
Benchmarks
Walking the Razor’s Edge: Managing the Store Experience in an Economic Singularity
June 2009
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Workforce Management
Case Studies
Transformation in Uncertainty: Best Practices in Retail Workforce Management
April 2009