Research
Store Operations
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Workforce ManagementBenchmarks
Enterprise Workforce Management: Redefining the Boundaries of Customer-Centric Retailing
March 2010
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Supply ChainNewsletter Articles
Cross-Channel Inventory: Outside In Or Inside Out?
February 2010
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Store OperationsNewsletter Articles
The In-Store Tech Dilemma
February 2010
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Social ChannelsNewsletter Articles
Retail Transparency, The Saga Continues: Trolling For Retail
January 2010
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Store Operations
Benchmarks
Enabling the Shopping Process: In-Store Marketing for the Empowered Consumer
July 2009
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Store Operations
Benchmarks
Walking the Razor’s Edge: Managing the Store Experience in an Economic Singularity
June 2009
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Workforce Management
Case Studies
Transformation in Uncertainty: Best Practices in Retail Workforce Management
April 2009
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Store Operations
Benchmarks
The Customer-Centric Store 2008
May 2008
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Workforce Management
Benchmarks
The State of Retail Workforce Management
November 2007
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MarketingROI Calculators
The Business Case for Retail Media Networks
October 2007
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Workforce Management
Benchmarks
Boosting Store-Level Productivity and Top-Line Performance: Workforce Management Benchmark
September 2006
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Store Operations
Benchmarks
Technology-Enabled Customer Centricity in the Store
July 2006