Research
Loyalty/CRM
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Cross-ChannelNewsletter Articles
As NRF Hones Retailer-Customer Divide, One Retailer Loses Customers The Old-Fashioned Way
January 2011
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MarketingBenchmarks
The State of Personalization in Retail: Benchmark 2010
August 2010
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Marketing
Benchmarks
The Cross-Channel Wake-up Call: Benchmark 2010
July 2010
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Loyalty/CRMBenchmarks
CRM and Loyalty 2009: Increasing Relevance to Drive Customer Demand
August 2009
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Loyalty/CRM
Benchmarks
Loyalty and Personalization: The Next Generation of Retail CRM
August 2008
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Loyalty/CRM
Benchmarks
Getting Loyalty Programs Back to Loyalty
August 2007