Research
Loyalty/CRM
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Loyalty/CRMNewsletter Articles
Context-Aware: The New Bar for Customer Service
February 2013
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Business IntelligenceNewsletter Articles
Retail Business Intelligence: A Work In Progress Sponsored by: SAP
October 2012
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Pricing and PromotionsNewsletter Articles
A Pricing Injustice
September 2012
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Loyalty/CRM
Newsletter Articles
CRM Evolution 2012: Beyond CRM 2.0
August 2012
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MerchandisingNewsletter Articles
Why I’m Done with Home Depot
August 2012
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MarketingNewsletter Articles
Marketing Transparency Hits The Big(ish) Screen
January 2012
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Marketing
Benchmarks
Customer Centricity 2.0: The Rise Of The Chief Marketing Officer
December 2011
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Marketing
Newsletter Articles
Knowing Enough vs. Too Much About Your Customers
July 2011
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Workforce ManagementNewsletter Articles
Workforce Management Reboots Clienteling At RedPrairie
May 2011
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Loyalty/CRM
Newsletter Articles
Loyalty Programs Are Not Bad
April 2011
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Loyalty/CRM
Newsletter Articles
When Differentiation Becomes Customer Expectation: A Cautionary Tale
February 2011
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Marketing
Newsletter Articles
Personalization vs. Relevancy
February 2011