Research
Industry Issues
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Industry IssuesNewsletter Articles
The Resilient #2 Pencil
August 2017
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Consumer InsightsNewsletter Articles
Why Is Customer Service Still So Awful?
August 2017
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Consumer Insights
Newsletter Articles
The ‘Retail Apocalypse’ Is Fake News: Just Ask The Consumer
August 2017
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DisruptorsNewsletter Articles
Three Stories About Amazon In July That Turned Out Not To Be True
July 2017
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Industry Issues
Newsletter Articles
Amazon’s Activities: Moving Past The First Flush Of ‘Wow’
June 2017
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Retail PerformanceNewsletter Articles
Wal-Mart And Retail Maturity
June 2017
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Disruptors
Newsletter Articles
What Does the iPhone Mean for Online Shopping?
June 2017
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Industry Issues
Newsletter Articles
Why ‘Retail Paradox’?
June 2017
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Retail Performance
Newsletter Articles
Endless False Flags And Bad Data On The Retail Industry Are Tainting Reality
June 2017
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Technology Industry InsightsNewsletter Articles
Salesforce Xchange: Does Culture Matter?
May 2017
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Industry Issues
Newsletter Articles
User Group Conferences In The Age of The Cloud
April 2017
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Business StrategyNewsletter Articles
Shoptalk And Rebecca Minkoff: Something For Everyone?
April 2017